Core Network Issue

Incident Report for Think Cloud

Resolved

This incident has been resolved.

Posted Mar 30, 2021 - 16:00 BST

Monitoring

The service has now stabilised and engineers are continuing to monitor the affected device. An emergency maintenance window may be required later this evening to ensure the ongoing stability of the network.

Posted Mar 30, 2021 - 14:56 BST

Identified

Our engineers believe they have identified an issue with our core distribution switching and are working to resume normal service as quickly as possible.

Posted Mar 30, 2021 - 14:45 BST

Update

Our network engineering team is still investigating. We will update the service status page as soon as further information is available.

Posted Mar 30, 2021 - 14:15 BST

Investigating

We are currently investigating an issue with our core network that is effecting the availability of our service.

Posted Mar 30, 2021 - 13:50 BST

This incident affected: Core Network.